Funds Not Received After Payment

I paid for my exchange application, but funds are not yet in my account. Why?

Several reasons may cause this. Please verify the following to ensure successful exchange completion:

• Correct Transfer Details: Double-check your input. Errors may cause an “Error” status and email notification. No refunds are possible for incorrect details. Verify details before application.
• Account Debited: Confirm funds were debited from your payment source. No debit means no processing.
• Blockchain Delay: Blockchain delays can occur. Ecex cannot expedite blockchain processing; waiting is necessary.

If none of the above apply, contact Ecex support via the support section on our website for assistance.