Incorrect Recipient Account Details

I have entered incorrect recipient account information and the funds have not been received. What actions can be taken?

Please be advised that Ecex is unable to process refunds in instances where users have inputted incorrect recipient account details.

Due to the nature of cryptocurrency transactions, transfers executed on the blockchain are irreversible. Consequently, once funds are transmitted to an address, Ecex lacks the capacity to retrieve or reverse the transaction.

Our ability to assist in such cases is limited to furnishing you with the transaction details, specifically the destination address to which the funds were sent.

Users are therefore strongly urged to exercise meticulous care and diligently verify the accuracy of all recipient account information before finalizing any transaction. Ecex disclaims liability for losses arising from user errors in the provision of account details.