Why have I not received funds following an exchange initiated via Telegram, Telegram bot, forum, Skype, Whatsapp or Viber? Failure to receive funds after utilizing unofficial channels (e.g., Telegram, bots, forums, Skype, Viber) for Ecex transactions indicates likely fraudulent activity. Ecex exclusively conducts all exchange operations through the official application form accessible on our official … Read more

What is Bitcoin Validation? Bitcoin transactions require validation by the Bitcoin network before they are fully recognized and spendable. Validation Process: Bitcoin transactions are: Broadcast to the Bitcoin network. Collected by miners and grouped into blocks. Confirmed when a block containing the transaction is added to the blockchain. Each block adds one “confirmation.” Purpose of … Read more

A Destination Tag (or Memo/Payment ID) is a supplementary identifier required for certain cryptocurrency transactions. Purpose: Destination Tags are essential for accurate allocation of funds, especially when Ecex utilizes shared wallets for specific cryptocurrencies. The tag directs deposits to the correct user account within the shared wallet. Importance: Required for cryptocurrencies such as EOS, Ripple … Read more

Ecex website is displaying incorrectly. What should I do? Answer: Try these steps to resolve display issues: Hard Refresh: Press CTRL+F5 (or Cmd+Shift+R on Mac) to reload the page completely. Clear Cache: Clear your browser’s cache and browsing data. Restart your browser. Different Browser: Try opening Ecex in an alternative browser (e.g., Firefox, Edge). Problem … Read more

24/7 Automated exchanges, available anytime.

Registration is optional, not mandatory. However, Ecex registration unlocks valuable benefits: Discount Program: Access to cumulative discounts. Referral Program: Participate and earn rewards. Transaction History: View all your exchange statistics. Register for enhanced features, or use Ecex without an account.

In this section you will find frequently asked questions.

Ecex will exert best efforts to provide information to legitimate authorities. However, Ecex offers no guarantees and accepts no responsibility for the accuracy, adequacy, or completeness of information provided. Information may contain errors due to various factors, including technical or human error. All law enforcement correspondence is confidential, privileged, and strictly for official purposes.

To facilitate prompt processing, all law enforcement information requests must contain the following: Agency Identification: Name of the Law Enforcement Agency. Officer Authorization: Proof of Officer Authority & Current Position. Officer ID: Officer Badge or Internal Identification Number. Official Email: Government Domain Email Address. Agency Contact: Government Organization Email & Phone Number. Entity Designation: Specify … Read more

For truly urgent requests involving immediate risk of death or serious physical harm, please use “URGENT REQUEST” in the email subject line to ensure rapid attention.

Ecex is responsible for processing legitimate requests from law enforcement agencies within all jurisdictions. Requests are handled according to our Terms of Use, Privacy Policy, and applicable law. Ecex prefers to receive all law enforcement requests via email at: info@ecex.exchange

Ecex processes requests from authorized law enforcement agencies only. Valid requests must be submitted by authorized officers with documented proof of authority. This guide outlines procedures for authorized law enforcement officials to inquire and contact Ecex for customer and transaction information. Ecex.io services are provided by the legal entity “Ecex Technology Limited,” registered in the … Read more

I paid for my exchange application, but funds are not yet in my account. Why? Several reasons may cause this. Please verify the following to ensure successful exchange completion: Correct Transfer Details: Double-check your input. Errors may cause an “Error” status and email notification. No refunds are possible for incorrect details. Verify details before application. … Read more

My Bitcoin transaction on the Bitcoin network has reached the required confirmations after the confirmation time limit expired, and my application was cancelled. What should I do? Should your Bitcoin network transaction receive the necessary confirmations after the designated confirmation timeframe and your application has been cancelled, please contact the Ecex online support team via … Read more

Why do Bitcoin (BTC) transactions sometimes experience lengthy confirmation times? Bitcoin transaction confirmation delays are typically attributed to: Network Congestion: Increased Bitcoin network activity leads to a higher volume of transactions awaiting confirmation, which can slow down processing. Transaction Fees: Bitcoin miners prioritize transactions with higher fees. Transactions with lower fees may experience longer confirmation … Read more