Application Cancellation Policy

Is it possible to cancel an application?

Once your exchange request has been completed, we regret to inform you that the funds are non-refundable.

All exchange transactions processed through Ecex.Exchange are considered final and cannot be reversed or cancelled. Therefore, it is of paramount importance that you carefully scrutinize and verify all transaction details before confirming your exchange.

Ecex explicitly disclaims responsibility for crypto assets that are erroneously sent outside of our Service due to user error. Furthermore, while we strive for continuous operation, Ecex cannot guarantee uninterrupted functionality of the exchange process in all circumstances, particularly when user-supplied information is incorrect.

We strongly advise users to exercise due diligence and thoroughly review all transaction details prior to confirming any exchange application with Ecex.